Shipping & Returns Policy

Last Updated: November 3, 2025

We at SecksyStore strive to deliver your orders quickly, safely, and with complete discretion. Please review the following details about our shipping and return processes.

1. Order Processing

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays are processed on the next working day.

2. Shipping & Delivery

  • Delivery typically takes 3-7 business days, depending on your location.
  • We partner with reliable couriers like Blue Dart, Delhivery, and DTDC.
  • Tracking information is provided once your order ships.

3. Discreet Packaging

Your privacy matters to us. All items are shipped in plain, unbranded packaging. Product names or details will not appear externally. Payment records will reference only a generic e-commerce purchase.

4. Shipping Charges

  • Free shipping on orders above ₹999.
  • Orders below ₹999 incur a small flat shipping fee, visible at checkout.

5. Delays

Unforeseen delays (weather, strikes, courier issues) may affect delivery timelines. We will communicate any such updates promptly.

6. Returns & Replacements

Due to hygiene and personal nature of our products, returns are accepted only in the following cases:

  • Product received is damaged or defective.
  • Incorrect item shipped.

To initiate a return, email support@secksystore.com within 48 hours of delivery, attaching your order number and product images.

7. Refund Policy

After return verification, refunds are issued within 5-7 business days to the original payment method.

8. Cancellations

Orders may be canceled before dispatch. Once shipped, cancellations are not possible. Refunds (if applicable) are processed within 3-5 business days.

9. Lost or Missing Packages

If your tracking shows delivered but you haven’t received your parcel, contact us within 24 hours for investigation.

10. Contact Us

For queries, reach us at support@secksystore.com.

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